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Empire Hôtel

1 Boulevard Etienne Saintenac, 30000 Nimes

GENERAL CONDITIONS OF SALE

Article 1: Reservation

All persons wishing to stay at the hotel are recommended to make a reservation in advance. The reservation will only be confirmed when the hotelier has given their agreement. For each reservation, the guest must pay a deposit or provide a bank card number. The accommodation contract is considered concluded from the agreement being made between the parties. Reservations made on our site are effective following payment of the reservation fee. In case of rejection, the hotel may cancel this reservation. The hotel reserves the right to carry out a pre-authorisation of the credit card before the arrival date.

Article 2: Payment

The accommodation service is payable, at the latest, on the day of arrival. We accept the following bank cards: Visa, Eurocard-Mastercard. It is also possible to pay in cash. In application of article 2102 of the Civil Code, the guest cannot oppose the retention of their luggage if they refuse to pay. A valid bank card in the guest’s name will be required as a guarantee. A bank imprint is carried out as a guarantee. In certain cases, the imprint may still appear as a pending debit in the bank account associated with the card used. In rare cases, the authorisation request may result in a debit by the Guest’s bank even before the real debit is made. In this case, the balance will be automatically re-credited by the Guest’s bank and may eventually appear as a refund. The room rate is established on the day. Non-payment will lead to the guest’s immediate expulsion, subject to legal proceedings for payment of what they owe. In case of dispute, jurisdiction will be attributed to the interim proceedings Judge of the Civil Court of DAX. In case you are not able to provide us a valid bank card, we will be forced not to grant your room rental request.

Article 3: Tourist tax

The tourist tax is never included in the reservation price. It is in effect in the municipality and payable on site. Amount in effect in 2023: €1.65 per person and overnight stay.

Article 4: Cancellation / modification of reservation and obligation

In case of modification or cancellation of the reservation, all guests must provide 48 hours or 5 days advance notice before the arrival date, depending on the terms of the reservation rate. If the guest fails to communicate the modification or cancellation in the above periods, they must pay for the reservation as if they were using it. Any rental that begins must be paid for in full. Late arrivals or early departures can in no case lead to a refund. In case of cancellation or modification up to 2 days (48 hours) or 5 days before the arrival date, depending on the terms of the reservation rate, the hotel will not charge fees (request made by email). In case of late cancellation or modification (within 48 hours or 5 days before the arrival date, depending on the terms of the reservation rate), the hotel requires 100% of the total amount of the reservation (request made by email). In case of a no-show, the hotel requires 100% of the payment for the stay and may rent the room to other guests. In case of modification during the stay, the hotel requires 100% of the payment for the stay. “Non-refundable” reservation: the full amount for the stay is charged at the time of the reservation. Non-modifiable, non-cancellable and non-exchangeable. The hotelier may rent a room to another guest without delay in the following conditions: Cancellation by the guest. Modification of the reservation by the guest. No-show by the guest. Error by the guest when making the reservation, regarding the dates, number of rooms or type of room.

Article 4bis: Cancellation / modification of duplicate reservation

In case of a duplicate reservation following an error by the guest, the latter may modify / cancel the reservation made in error in the 24 hours following the reservation (except for same-day arrival), by paying a €30 surcharge as a cancellation operation fee, and only if the reservation was made on our official website:

Article 5: Access to rooms, departure and arrival

All persons wishing to stay at the hotel must disclose their identity and that of the persons accompanying them. Upon arrival, except with the hotelier’s agreement, the guest cannot request to occupy the room before 15:00. Rental by night ends at 11:00 (until 14:00 with a €30 late departure surcharge), regardless of the arrival time of the guest. A luggage service allows guests to entrust their luggage to the hotel reception. A bank imprint will be requested by the establishment upon your arrival. At the time of departure, the guest must return the keycard of their room, as well as the night entry pass, to reception. In case of loss or non-return of the Hotel keycard at the end of the stay, this will be invoiced to the guest using the debit card provided as a guarantee during the reservation, or departure, to the amount of €10 per copy. It is strictly prohibited for the guest to take away any item that belongs to the hotel: they must notify the hotelier if something is taken by accident and send it back, otherwise they will be invoiced.

Article 7: Children and extra beds

Free! Children under 3 years old stay for free, using the bed linen available. The maximum number of cots in the room is 1. Surcharges are not automatically calculated in the total amount of the reservation on the site, and must be settled separately, directly at the establishment.

Article 8: Pets

Pets are not permitted in the apartments or the breakfast room. Guide dogs are permitted freely with the prior agreement of the hotelier. A pet is under the responsibility of the person renting the room. It is prohibited to leave them in the room unsupervised. Any damage, caused voluntarily or involuntarily, must be paid for by the person renting the room.

Article 9: Groups

A reservation is considered a group reservation when 5 or more rooms are booked. A deposit of 50% of the total reservation amount will be requested at the time of the reservation to confirm the group. In case of cancellation or modification up to 15 days before the arrival date, the deposit will be refunded (not including fixed cancellation fees of €100). In case of cancellation or modification within 15 days before the arrival date, the deposit will no longer be recoverable.

Article 10: Deterioration

The rooms made available to our guests are checked, functional and in good condition. Our guests are invited to immediately communicate any shortcomings to the hotel reception. In case of a problem, the guest must incur their civil liability. In case of degradation, the hotel reserves the right to invoice the guest for the cost of repair or replacement. The same applies to any infringement reported after the guest’s departure; the amount of the compensation will be debited to the guest’s card. In case of voluntary or involuntary degradation of materials, objects or furniture belonging to the hotel, the latter may demand full repayment of liquidated damages of €1000 to €2000. In case of flooding or water damage, whether voluntary or involuntary, the hotel may demand full repayment for the damage caused. In case of damage in other rooms, a refund of the overnight stays of other guests will be demanded. The hotel may demand a cleaning fee if the room is left in a condition that it considers inappropriate. In case of deterioration of carpeting, bed linen or bed bases, the hotel will demand the repayment of the damage with a minimum fee of €1000 for restoration and for not being able to rent the rooms to other guests. In general, the guest must fix the damages caused directly to the hotel. They may resort to their insurance (if they wish to be refunded) for all voluntary or involuntary damages that they cause during their stay. All rooms are non-smoking. The hotel reserves the right to demand the sum of €99 from guests who smoke in their room for non-compliance with the law and the rules. If the guest wishes to continue smoking inside or outside of the indicated areas, they will be asked to leave the hotel. In case of non-compliance with the internal rules of the hotel (read the internal rules) the guest will be asked to leave the hotel, without being able to request any refund. The hotel reserves the right to charge the sum for drinks not declared upon departure, as well as for damage to the room. This amount will be charged on the bank imprint provided for the reservation. The hotel will have no obligation to warn the guest but may provide them an invoice upon request.

Article 11: Claims

All claims regarding the quality of the services provided must be presented to the hotelier immediately.

Article 12: Mini safe

Identity documents and valuable items (watch, jewellery, means of payment, etc.) must be placed in the mini safe provided for this purpose. For larger objects, a safe is available at reception.

Article 13: Forgotten items

Items that are left or abandoned may be sold under the terms established by the law of the 31st of March 1896. If the guest requests that their items be sent to them by package or mail, this must be carried out with tracking and insurance for valuable items. The delivery will be made after the guest has paid the delivery fees.

Article 14: Consumer mediation

The hotel informs the Guest of the possibility of resorting, in case of dispute regarding these General Conditions, to a conventional mediation procedure or any other alternative mode of dispute settlement, under the conditions established by Title I of Book VI of the Consumer Code.

Article 15: Acceptance of the rules and general conditions of sale

The internal rules of the hotel apply to all reservations. All stays entail acceptance of the specific conditions and the internal rules of the Hotel. Non-compliance with the above provisions will lead to the immediate termination of the contract.

READ THE INTERNAL RULES

Article 16: Disputes

In case of disputes between the professional and the consumer, they will endeavour to find an amicable solution. In the absence of an amicable solution, the consumer has the possibility of freely referring to the consumer ombudsman responsible for the professional, namely the Association des Médiateurs Européens (European Ombudsman Association) (MTV TRAVEL), in a period of one year from the written claim addressed to the professional. Referral to the consumer ombudsman must be carried out by completing the form established for this purpose on the website.

IN CASE OF NON-COMPLIANCE BY THE GUEST WITH ANY OF THESE CONDITIONS, THE HOTELIER WILL BE OBLIGATED TO ASK THE GUEST TO LEAVE THE ESTABLISHMENT IMMEDIATELY, AND WITHOUT ANY COMPENSATION.

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